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Muncie, Indiana Blog– Customers want mass-customized, made-to-order parts, and they’re willing to pay more for them. Over half of consumers…

Midwest Blog – Not so long ago, when customers experienced a service hiccup or needed to iron out a billing…

4 Customer Service Trends Shaping Biz Muncie, Indiana NEWS – Sixty-two percent of global consumers stopped doing business with a…

Muncie, Indiana BLOG – While every business these days needs to have an online presence, there are some companies that…

MUNCIE, Indiana NEWS – People tend to become more extreme in their actions when they are presented with uncertainty. This…